No one wants to lose baggage at Vietnam airports as well as at other airports in the world. What should passengers
do in this case? Please refer to following Vietnam airlines tips to mitigate this situation. Baggage from check-in counter to
arrival airport has to go through many stages such as security screening,
boarding, transferring from the plane to the trucks and from conveyor to
passengers. Airport staff is entirely responsible for these stages. Though
there are hundreds of cameras with an operation center, the theft and lost
items in the suitcases still happens and this makes many passengers extremely
worried.
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| vietnam airlines tips |
When detecting the outside baggage is intact but inside is missing
some items, passengers should immediately report lost and found of Vietnam Airlines at the airport on irregularities of baggage such as requesting to
weight baggage again, checking baggage after receiving, declaring the
characteristics of lost items... Then, the airline and security agent will make
all their effort to solve the problem such as finding or compensating baggage
to passengers.
In the case of lost baggage, if passengers cannot prove the actual
value of the baggage, the airlines (including Vietnamese Airlines) will adopt a common compensation for passengers. The liability limits
of Vietnam Airlines checked baggage is USD 20 per kg or does
not exceed USD 400 per passenger (or local currency equivalent) for cabin
baggage. In addition, for flights on European route, the compensation of Vietnam Airways for damaged baggage does not exceed 1000SDR/
passenger. In case of both cabin baggage
and check baggage of a passenger are
damaged for various reasons, a compensation is made according to the actual
damage but not exceeding the limits of Vietnam Airline liability for that passenger (SDR 1000 or local
currency equivalent)
However, the condition of carriage of the airlines states that for
international flights, electronic devices (laptop, camera, camcorder, music
player, MP3 players, mobile phone...), fragile and perishable items, money,
jewelry, keys, passport, ID, business document, etc. cannot be accepted to
carry as checked baggage.
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| baggages - vietnam airlines tips |
- Should use hard suitcases with lock rather normal zipper. If
want to get something inside the evildoers will have to break the lock, then
the suitcase cannot be closed again.
- If use a normal suitcase, passenger should wrap it. With this
way, it will take more time if evildoers want to steal items in his suitcase.
- For checked baggage, passenger also should wrap and cover the
entire the baggage by tape along with his name, address and phone number.
